How we handle your information.

Last updated: May 11, 2026

This Privacy Policy explains how Studio Kiku Franchising, Inc. (“Studio Kiku,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit studiokiku.com or interact with our services. This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), applicable provincial privacy laws including British Columbia's Personal Information Protection Act (PIPA), and the disclosure requirements of the advertising platforms we use, including Meta (Facebook and Instagram) and Google Ads.

By using our website, submitting a form, booking an appointment, or otherwise interacting with our services, you consent to the practices described in this policy.

Information we collect

Information you provide directly

We collect personal information you give us when you:

• Submit a contact, consultation, or franchise inquiry form
• Book an appointment through our online booking system
• Subscribe to email or SMS communications
• Email, call, or message us
• Visit one of our studios

This information may include your name, email address, phone number, postal code or general location, the contents of any messages you send us, photos you share for consultations, and any health or skin information you choose to disclose for treatment planning.

Information collected automatically

When you visit our website, we and our service providers may automatically collect technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited, links clicked, and time spent on pages
• The website or advertisement that referred you to our site
• Date and time of visit

Cookies and similar technologies

A cookie is a small file placed on your device that helps a website remember your preferences and how you interact with it. We use:

• Strictly necessary cookies required for the site to function
• Analytics cookies that help us understand how visitors use the site so we can improve it
• Advertising cookies placed by Meta, Google, and similar platforms to measure and improve the effectiveness of our ads

You can disable cookies in your browser settings, though doing so may affect site functionality.

How we use your information

We use the information we collect to:

• Respond to inquiries and book consultations or appointments
• Provide the treatments you have requested and follow up on your care
• Send appointment reminders and aftercare instructions
• Send marketing communications where you have opted in
• Operate, secure, and improve our website and services
• Measure the performance of our advertising and tailor it to relevant audiences
• Comply with legal obligations and enforce our terms

Under PIPEDA, we rely on your consent to collect, use, and disclose your personal information. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice (see Your privacy rights below).

Online advertising and the Meta Pixel

We advertise on Meta platforms (Facebook and Instagram) and may use Meta's business tools, including the Meta Pixel and the Conversions API, on our website. These tools allow us to:

• Measure the effectiveness of our ads (for example, whether someone who clicked an ad later booked a consultation)
• Build Custom Audiences of website visitors so we can show them relevant ads on Meta platforms
• Build Lookalike Audiences of people similar to our existing customers

When the Meta Pixel is active, certain information about your visit (such as the pages you view, actions you take, your IP address, and a hashed identifier) may be shared with Meta. Meta processes this information in accordance with its own data policy. We do not share your name, email, or phone number with Meta unless you explicitly provide them through a Meta-hosted form (for example, a Meta lead ad).

You can manage your Meta ad preferences and opt out of certain advertising activities through your Meta account settings. You can also limit ad tracking using your device settings (for example, “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android), or use industry opt-out tools such as the Digital Advertising Alliance of Canada at youradchoices.ca.

For more information on how Meta uses data, see Meta's Privacy Policy at facebook.com/privacy/policy.

Online advertising and Google Ads

We advertise on Google's ad network and use Google's global site tag (gtag.js) on our website to support Google Ads campaign measurement. This tag allows us to:

• Measure the effectiveness of our Google ads (for example, whether someone who clicked an ad later submitted a franchise inquiry)
• Build remarketing audiences so we can show relevant ads to past website visitors across Google's ad network
• Optimize our campaigns toward people more likely to take an action that matters to us, such as submitting a consultation or franchise inquiry

When the Google tag is active, certain information about your visit (such as the pages you view, actions you take, your IP address, cookie identifiers, and device information) may be shared with Google. Google processes this information in accordance with its own privacy policy. We do not share your name, email, or phone number with Google through the tag.

You can manage your Google ad preferences and opt out of personalized advertising at myadcenter.google.com, or use industry opt-out tools such as the Digital Advertising Alliance of Canada at youradchoices.ca. You can also limit ad tracking using your device settings (for example, “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android).

For more information on how Google uses data, see Google's Privacy Policy at policies.google.com/privacy.

SMS communications

By providing your mobile number to Studio Kiku and opting in, you agree to receive text messages related to appointments, consultations, follow-up care, promotional offers, and franchise inquiries.

• Frequency: Message frequency varies depending on your interactions with us.
• Carrier rates: Standard message and data rates may apply, depending on your mobile carrier and plan.
• Consent is voluntary: SMS consent is not a condition of receiving services or inquiring about a franchise opportunity.
• Opt out: Reply STOP at any time to unsubscribe from all SMS communications.
• Help: Reply HELP for assistance, or contact us directly at the email below.

We do not share your mobile number with third parties for their own marketing purposes.

How we share your information

We do not sell your personal information. We share information only as described below.

Service providers

We use trusted third-party service providers to operate our business. Each provider receives only the information needed to perform its role and is contractually required to protect that information. Categories include:

• Website hosting and content delivery: Vercel, Cloudflare
• Online booking: Jane App
• Form processing and workflow automation: Zapier
• Email marketing: MailerLite
• SMS messaging: our SMS gateway provider
• Advertising and analytics: Meta, Google, and any other platforms disclosed in this policy

Legal and safety

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Studio Kiku, our clients, or others.

Business transfers

If Studio Kiku is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or material change to this policy.

International data transfers

Several of our service providers (including Vercel, Cloudflare, Meta, Google, MailerLite, and Zapier) are based in the United States or otherwise process data outside Canada. When you submit information through our website, it may be stored or processed in those countries and may be subject to lawful access by foreign authorities under their laws. We rely on contractual safeguards and the providers' own compliance frameworks to protect your information.

Data retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Examples:

• Inquiry and consultation records: retained for up to 7 years for business and tax purposes
• Appointment and treatment records: retained as required by professional and regulatory standards
• Marketing email and SMS preferences: retained until you unsubscribe or opt out
• Website analytics and advertising data: typically retained by our service providers for up to 2 years

When information is no longer needed, we securely delete or anonymize it.

Your privacy rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions
• Request deletion of personal information that is no longer needed for a legitimate purpose
• Unsubscribe from marketing emails using the link in any marketing email, and from SMS by replying STOP
• File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with your provincial privacy regulator

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

Data security

We use reasonable physical, technical, and administrative safeguards to protect your information, including encryption in transit (HTTPS), access controls, and vendor due diligence. No security measure is perfect, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the appropriate regulators as required by law.

Children's privacy

Our services are not directed at children under the age of 14, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices, our services, or applicable law. The “Last updated” date at the top of this policy will reflect the most recent revision. Material changes will be communicated through a notice on this page or, where appropriate, by direct contact.

Contact us

To ask questions, request access to your information, withdraw consent, or file a complaint, contact us at:

Studio Kiku Franchising, Inc.
Email: hello@studiokiku.com

For complaints we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or your provincial privacy commissioner.

This privacy policy is provided as general information and does not constitute legal advice. We recommend that it be reviewed by qualified legal counsel familiar with Canadian privacy law and your specific data practices before final publication.